WP Engine Support

24/7/365 expert support. Real WordPress specialists, not general support agents.

WP Engine employs WordPress-trained support specialists who understand the platform deeply. Their support team has helped over 1.5 million customers launch and manage their WordPress sites successfully.

Support Channels

💬

Live Chat

Instant access to WordPress experts

  • Available 24/7/365
  • Average response: < 1 minute
  • WordPress specialists
  • Sales and technical support
Recommended
📧

Email Support

For detailed inquiries

  • Response within 24 hours
  • Good for complex issues
  • Attach screenshots/docs
  • Ticket tracking included
Detailed Help
🎫

Support Tickets

Track ongoing issues

  • Persistent tracking
  • Escalation options
  • History preserved
  • Priority available
Organized
☎️

Phone Support

Premium account holders

  • Priority customers
  • Agency/Enterprise plans
  • Account-specific help
  • Callback scheduling
Premium

Self-Service Resources

📚

Support Documentation

Comprehensive articles, tutorials, and guides covering every aspect of WP Engine hosting and WordPress.

Browse Docs →
🎬

Video Tutorials

Step-by-step video guides for common tasks like setting up environments, managing backups, and more.

Watch Videos →
📖

API Documentation

Technical documentation for WP Engine's API, useful for developers and agencies.

View API Docs →
🚀

Developer Resources

GitHub repos, CLI tools, and development guides for advanced users.

Explore Dev Resources →

Free Site Migration

WP Engine provides free professional migration for all new customers. Their WordPress experts handle everything:

  • ✓ Complete WordPress site migration
  • ✓ Database transfer and optimization
  • ✓ Theme and plugin compatibility check
  • ✓ Post-migration verification
  • ✓ DNS configuration assistance

Most migrations complete within 24-48 hours. Complex sites may take longer.

Request Your Free Migration

Sign up first, then submit a migration request from your portal.

Get Started

Expected Response Times

Live Chat< 1 minute24/7/365
EmailWithin 24 hours24/7/365
Ticket2-4 hours24/7/365
Phone (Premium)ImmediateBusiness Hours

Specialized Support Areas

🔒 Security

Malware removal, hack recovery, security configuration, and threat investigation.

⚡ Performance

Speed optimization, caching configuration, CDN setup, and load testing.

🌐 Migration

Dedicated migration team for seamless transitions from other hosts.

🛒 WooCommerce

Specialized support for e-commerce stores, checkout optimization, and payment issues.

Ready to Get Started?

Join 1.5+ million sites on WP Engine. 60-day money-back guarantee.