Frequently Asked Questions

Cloudways is a managed cloud hosting platform that lets you choose from multiple cloud providers including DigitalOcean, AWS, and Google Cloud. They handle server management while you focus on your website or application.

Cloudways supports WordPress, WooCommerce, Magento, Drupal, Joomla, Laravel, and more. You can deploy these applications with one click and they come pre-configured for optimal performance.

Yes! Cloudways offers a free trial with $10 credit. This is enough for a basic DigitalOcean server for one month. No credit card required to start.

Cloudways uses pay-as-you-go pricing. Plans start from $14/month for DigitalOcean Micro. You can pay hourly or monthly, with no contracts or long-term commitments. Scale up or down anytime.

No hidden fees. The price you see includes hosting, support, SSL, and basic features. Optional add-ons include offsite backups ($0.033/GB) and email hosting through RackSpace.

Cloudways offers a 3-day money-back guarantee. If the service doesn't meet your expectations, you can request a full refund within 3 days of signup.

In our tests, DigitalOcean Micro achieved 94ms average server response time with 195 requests/second. Performance varies by cloud provider and server configuration. You can improve performance further with Redis caching and CDN.

Yes! You can scale server resources with just a few clicks. The process takes 5-10 minutes. Perfect for handling traffic spikes without migrating to a new server.

Cloudways includes server-level caching (Memcache + Varnish) out of the box. WordPress sites get the Breeze caching plugin. You can also install Redis for object caching to further improve performance.

Yes. Cloudways has firewalls, proactive server patching, IP whitelisting, and two-factor authentication. They also offer free SSL certificates through Let's Encrypt with auto-renewal.

Cloudways offers automated backups with configurable schedules. You control when backups run and how often. Offsite backups are available for an additional $0.033/GB. Always recommended to have external backups as well.

Cloudways offers 24/7 support via live chat and email/tickets. They also have an extensive knowledge base and community forums. Response times are generally quick with minimal wait times.

Email hosting is available through a paid add-on using RackSpace email management. However, best practice is to host emails separately through services like Google Workspace or Microsoft 365.

DigitalOcean Small offers the best value for most users - more resources than Micro for just $14 more per month. Medium and Large plans are better for higher traffic sites or resource-intensive applications.