24/7 technical support via live chat and tickets. Get help when you need it.
24/7 instant support for quick questions and technical issues.
24/7 AvailableSubmit detailed support tickets for complex issues requiring investigation.
1-4 hr ResponseContact support via email for non-urgent matters.
24 hr ResponseComprehensive documentation, tutorials, and guides.
Free AccessHelp with server configuration, optimization, and troubleshooting
Assistance with WordPress, Magento, Laravel, and other supported applications
Help with SSL, firewalls, and security configurations
Guidance on caching, CDN setup, and server tuning
Help moving your websites from other hosts to Cloudways
Extensive documentation, tutorials, and community forums
Quick questions and immediate assistance
Detailed technical issues requiring investigation
Support available around the clock
Cloudways provides extensive resources for users who prefer to solve issues independently:
Comprehensive documentation covering all features, configurations, and common issues. Searchable and regularly updated.
Step-by-step video guides for server setup, application deployment, and advanced configurations.
Active community where users share tips, solutions, and best practices. Great for learning from others' experiences.
Self-healing servers and access to restart processes yourself without needing to contact support.
Email is only available through a paid add-on using RackSpace email management. Best practice is to host emails separately.
Offsite backups are chargeable at approximately $0.033 per GB. Reasonable pricing for additional data security.
Cloudways runs self-healing servers. If your server goes down, it will restart automatically. Most issues resolve themselves.
Try Cloudways free with $10 credit. Full access to support and all features during your trial.